Birth cert and passport problems

Is anyone experiencing problems at every turn with their baby’s birth certificate and passport? I requested a certificate way back in April (after not being told that the certificate is separate to the birth registration!) which was delayed because of Covid and then again because of the cyber attack. The certificate office is now fully out of action abs not taking any phone calls or responding to emails. I’ve had to re apply to GRO for the cert but they won’t respond to anything at all so far. Passport office equally as impossible to talk to, I can’t access my current application and I’m just at breaking point!! Has anyone been equally let down by all these people?