Sorry bit of a long one....
Hi, just looking for a bit of advice really or even just a rant!! So long story short I get my broadband through talk talk, they offered me a free full fibre upgrade for months and I eventually agreed to have it installed for Monday 20th Nov. I woke up on Saturday and realised they had cut my wifi connection I phoned and they confirmed it was due to the pending upgrade on Monday. Monday comes and lo and behold there is a blocked duct on my street and the full fibre installation cannot be completed (they realised this after drilling a hole in my wall and digging up garden to install everything into my house) I then phoned talk talk to ask if I could get my previous connection switched back on as I work from home and am a single parent so really couldn't afford to miss any more days of work. They said they said an engineer would be out on Tuesday to fix it, there was no engineer, I phoned again and was told an engineer would be out on Wednesday, when I went on to live chat to confirm a time late on Wednesday morning (I had things to do in afternoon) I was told it would be the 30th November before an engineer could come out!! I then went to an appt and phoned talk talk when I got home. I was passed from every team they have I think and was eventually told the only way I could get my copper connection back up and running was to take out a new contract for normal fibre broadband, I did this and was given a discounted price for inconvenience. The documents were then emailed to myself and I was told my Internet would be back up and running that evening. It wasn't. I went back on the phone Thursday morning and spent most of the day getting passed from pillar to post again no one knowing who to put me through to. I kept getting put through to sales who then kept trying to give me new contracts. After 4 hours I eventually got told an engineer was booked for the next day. When i chased this up (now lunchtime on friday) i was told the engineer was for full fibre and that as my order for full fibre had been cancelled i would need to speak to sales team. I explained i already had a new contract and why was no one reconnecting my copper line? No one could see anything on my account for a new contract. After another 2 hours i had enough and I asked to speak to someone in complaints. I was told my copper line couldn't be fixed as open reach refused to do it so they and i had no choice but to wait for city fibre to complete the work on tge blocked duct in the full fibre pipes in my street. I have been told an emgineer is due on monday but by then that is 9 days without connection and over a weeks lost wages. Oh also they have now revoked the new contract i was given for a cut price, they're reason being that it was for fibre 65 which requires a copper connection and this is now not available at my address!! I have email documentation of the new contract.
Is there anything i can do?
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Omg that’s rediculous!! Iv heard so many complaints about talk talk! Their customer service has always been awful! If I were you I’d phone around other providers and see it they can help xxx

Put in a massive complaint and tell them your claiming your lost wages through them too as due to their incompetence you have lost work
Id be going absolutely mental
Change network providers and seek advice from citizens advice maybe

Put in your formal complaint with talk talk and then also woth CISAS
@Samantha thank you, I checked this out, the compensation is £5.83 per day and they will argue that because my contract ended / restarted I am not eligible!! I am literally waiting for a phone call on Monday to see what they can offer and try to get as much as I can before cancelling. Otherwise I'll be charged exit fees!!
I also have to wait 8 weeks before I can report it to CISAS 😫🤦🏻♀️