Baby Planet Online - yes or no?

Has anyone bought from Baby Planet Online? I went to the Baby Show yesterday and purchased a mamas and papas pushchair as it was £140 less than in store. Once the receipt came through, I noticed I had not purchased it through mamas and papas but Baby Planet Online. I am feeling very silly as there were huge Baby Planet Online signs but also the stall I was at did say Mamas and papas and the employee even had a mamas and papas top on! Anyway, I’ve done some research and a lot of the feedback is negative? Has anyone had a positive experience with Baby Planet Online purchases? What warranty like? Was delivery/ the actual product okay? I have 7 days to return for a monetary refund, otherwise it’s a credit note! Thanks

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I believe the prams, strollers, high chairs etc, anything plastic or metal are good. I’ve read it’s a lot of the wooden product that have had complaints x

I've bought my Cosatto travel system from them at the Sandown baby show and just awaiting delivery that's due Wednesday. The only thing I would say is be patient on contact for the delivery date x

Our buggy we ordered at the baby show took ages to arrive and that was after a lot of chasing. We got it in time but I personally wouldn’t use them again. My friend bought directly from their shop though and raved about them.

We bought ours from the baby show last year, same thing as Emily we had to chase them up for the delivery but that’s only because they apparently had the wrong details. Just make sure you keep the receipt and details just in case you need to contact them. Other than that we’re really pleased with our purchase and the bargain price we got the full travel system for x

We spent nearly £3K with them at the baby show , all products arrived on time. I did email just to check everything was in hand and it was. No jssues for us

We got most of our stuff from there like the nursery set etc. and the delivery and quality were good. Still using everything 2 years later

We had our travel system (cosatto) through baby planet at the baby show (with a £500 discount!) we had no issues. Everything was great. One piece was missing when it arrived as they didn’t have it in stock but it was sent 24 hour tracked as soon as it arrived in the warehouse and we had tracking emails updating us of it arriving and being dispatched

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