Hey so I have 2 kids, my son just turned 4 in March and my daughter is 19 months. We live in apartments on the 3rd floor and we just moved in about a month ago. Our downstairs neighbors are constantly banging on the ceiling when my kids are playing and don’t get me wrong i understand kids stomping all day can be annoying so I try to minimize them running or doing things that make stomping noises and I feel bad because they can’t play how they want in there own home and my kids don’t stomp at crazy hours like I’m able to hold them off till like maybe 3 or 4 in the afternoon and go to bed at 9pm but they don’t stomp that whole time. So idk if i should maybe write them a letter explaining I have two little kids or am i wrong when they stomp at all?
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Your not the problem they are. Husband and I lived in an apartment when son was born and we immediately moved to first floor when current lease was up before he was old enough to run around so we wouldn't have to deal with people complaining.

Go knock on the door and talk to them and see what’s the issue

They live in apartments they should know that is a side affect of apartments. So why should you silence your children. They sell ear plugs for a reason.

Unfortunately they’re going to have to either suck it up or move out because they can’t expect the world to accommodate to their wants. Kids will be kids id rather see kids playing than to see them glued to an iPad

Extra padded carpets do help reduce the noise