So today I needed to make an amazon return. For context I'm in the US and the way they handle amazon returns is you take them to a Staples or UPS and they scan and send them back without having to pack and ship it yourself. Not sure if its the same other places.
I had just the one item. I am also 7 months pregnant and have a just under two year old. I didn't get a cart, none were by the door and I figured it would be quick. I get into the queue and both cashiers are doing returns. No problem I can wait a bit. The person directly in front of me is returning dozens of items. I started counting because I was bored. Lol. I got over 50 separate packages(20 lunchbox ice packs, 30+pairs of leggings her son was stacking on the counter), which did not include the items from the 3 empty boxes (I assume those had already been scanned) in the cart she was using or the unopened box she had yet to pull out from the cart.
After about 10 minutes the cashier asked me if my item was an amazon return and I said yes. She asked the woman in front of me if it was okay for her to take me since I only had the one item. The woman seemed shocked and said "But I was here first". The cashier just said oh okay and kept scanning her items all of which had to individually have a qr code scanned, put in a bag with a sticker, and then their return box needed to be scanned.
The other cashier was clearly new and so it was taking him a while to do the few items the other person had. Eventually he finished and scanned my item and we left after maybe 2 minutes at the register. The woman who was directly in front of me was still in the middle of returning the 20 ice packs.
So my question is if you were her what would you have done? Let me go ahead or keep going with your transaction.
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To be fair she was there first and probably just wanted to get on with what was clearly a long transaction.
Personally I would always let someone with only one item go ahead. I do this in grocery store lines if I see the person behind me only had a couple things pretty much any time I notice it.
So I'm just curious how many people would do what I would do vs make someone who would be quick wait.