I’m not sure if they are doing the cry it out method but child will scream and cry for the whole street to hear for hours almost every evening. Just when it stops, 5/10 minutes later they are crying again.
I’m not even their direct neighbour and it’s loud enough for me to think it’s my child upstairs.
I know the family well enough to know it’s the 20 month old boy so I do just think it’s the cry it out method but surely after 1 hour of crying they would do something else, let alone 2
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Considering it’s for hours and daily id have a word with the neighbor . We did the Ferber CIO method which means you constantly go and comfort the baby back to sleep but my son was always asleep for the night well before the 1 hr mark and he never screamed or cried that awful he’d just fuss for a few minutes . If that’s their version of CIO it’s not normal .

If they’re letting their baby cry that long I’d report to social services first of all. If they’re capable of leaving them crying for that long or using the cry it out ‘method’ then they absolutely should be investigated by social services.

Why don't you go over and find out if everything is okay with them and the baby.
People are so quick to assume things.

So my kids used to cry for hours upon hours at night until they got medicated and I would have died a little if someone confronted me about it. I tried so hard to comfort them

How often is it happening? Could the child be SEN? Could the child be unwell? It might not be them doing the cry it out, they may be trying their hardest to calm the baby down but its not always that easy. I'd talk directly to them, as a fellow parent and gauge the room from there. I don't feel its fair to instantly assume that they're doing something wrong.
I understand the worry so absolutely go with your gut feeling if you feel somethings wrong, definitely report it.