Nursery advice - another child let out of nursery door unattended at pick up

I've emailed the manager this evening but would appreciate some advice on if this has happened to anyone else, or any nursery workers who can reassure or advise.

A little boy from the same nursery room as my son followed another father and son out of the room and out of the front door at pick-up today.

We noticed him as he came out of the front door and asked the father if he was with him as well and he said no, at which point a member of staff came out and took the little boy back into the room. This nursery worker was in the office and I'm pretty sure only came out because she heard us asking if the boy was with him. She then took him back to the nursery room ahead of us and didn't say another to us - another nursery worker was in the office came out and didn't say anything either.

We are really concerned that he had managed to leave the room and two doors unnoticed and could potentially have left the nursery altogether.

I keep thinking that could have been my son and I feel awful that the parents don't know this could have happened.

I've written to the nursery this evening but would be interested to hear thoughts from others. I've lost complete faith in the nursery but my son is so happy there. This is an unimaginable situation and I don't know how to process it. Is emailing the nursery manager enough? Thanks xxx

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