When do you order refills?
I thought we were all taught the same rules. A week before you run out for daily pills and around 10 pills for as needed. But after working in this line of work I am surprised at the amount of people who wait until the last pill or after they completely run out. Am I wrong in assuming this is common sense?
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A lot of people don't have a great degree of health literacy.
If i have the money i order before i run out but i often am out of a supplements awhile before i can purchase again but things like medication is more important and supplements seem to start at like $50 online.
I have people tell me the requested refills and they didn’t come (because they are out of refills) or assumed they were on auto fill (our pharmacy doesn’t offer that) and wait until they’ve been out for a week to call about it. Or wait until the day the run out (it always seems to be on a Friday) to refill meds that are mailed.
That being said, I’ve been the bad person who’s waited too close to call because I was busy all day dealing with other people doing the same thing. I always apologize at pick up because I know how hard retail pharmacy can beat
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