Healthy start cards UK

Has anyone had any issues with their healthy start cards getting blocked and how to unblock them? I've only recently started using one, for my pin number wrong and it blocked, cannot unlock it on the automated phoneline but no option to speak to anyone? If anyone could help would be great appreciated. Thankyou.
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You ring up the number on the card and they will send you a new card out. They’re a nightmare tbh. Just click lost or stolen and they will put you through to someone. Happened to me a couple of weeks ago.

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