in

England

Rant - unsafe uber driver

I need a rant and some opinions because I’m still so upset about this.

Yesterday I travelled back from Coventry with my 11-week-old baby after visiting my mum for the weekend. When we were getting into our Uber to go to the station, my mum was helping me secure the baby’s car seat. Before the baby was properly strapped in and while my mum was still standing by the open door, the driver started driving off. We had to shout at him to stop.

When we arrived at the station, he got out, opened the boot, took out my pram and suitcase, and then drove away while I was still trying to attach the car seat back onto the pram frame. It was only after he left that I realised he still had my baby’s nappy bag in his car.

I completely panicked. Thankfully my baby is breastfed, but all of our nappies, wipes and essentials were in that bag. It was Sunday, most shops were closed, and I was standing in the station crying while trying to figure out what to do. After speaking to my partner, I decided to get on the train home and contact Uber.

This morning the driver called me. He said he lives in Birmingham and would only return the bag to Coventry if I paid for his diesel. Considering the bag was left in his car because he drove off before I had finished unloading and sorting my baby, I found this really unfair. He was also very rude on the phone.

Am I overreacting, or is this completely unacceptable? I’m especially concerned that he drove off initially while the car door was open and before my baby was properly secured. I’m considering making a formal complaint to Uber because the whole situation felt unsafe from start to finish