I'm just annoyed, I was late once to nursery pick up and was made to feel so guilty

You apologize once and then you leave it at that. This lady wanted you to kiss her ass with apologies. They could've handled that better because they didn't have to make your son feel left out. I would've shut it down. In the future, you can say "I heard you the first time" and then walk away.

I take it your session fee is for up to 11:45? Because although it's only 5 minutes a day that quickly adds up if extra time Vs fee that you're paying and not receiving, they should consider adjusting their schedule if that's the case, not sure what country you are in but I'd be fuelled by being spoken to like that and I'd consider talking to the council (UK) and asking if it's fair for you to be paying for session times you don't receive

Erm, if you're paying for him to be there until 11.45 and you arrive to pick him up at 11.45 you are not late?! I'd honestly look to change nursery if that's an option for you...

Honestly I don’t even think you had anything to apologise for? You pay until 11.45, 11.40 might be a preferred pick up time, but that’s all it is - PREFERRED. I wouldn’t feel guilty or embarrassed. She should be the one feeling like that by speaking to a parent that way, and honestly I’d half a mind to complain to a manager about her attitude 🤷‍♀️

Ask for the manager/school head because that would piss me off 100%

If he was truly upset that the other kids got food and he didn't why didn't they give him a snack or side of something to hold him over for a few minutes. And 5 minutes really shouldn't be that big of a deal.

That’s ridiculous, clearly their lunch system doesn’t work !

Out of the fact she was being very weirdo talking to you, I really hate the fact that she tried to manipulate your son to be sad and upset to prove her point... Is it this way she manage and teach your child during the day ? Disgusting. I would report her to the direction and if it's an option change nursery. This is super messed up

I’m sorry that lady was rude to you. I’ve accidentally missed the drop off bus before (didn’t know it was early dismissal) and staff was understanding. However, there was a time my daughter was to come home on the bus instead of going to the boys and girls club and the teacher took it as she was supposed to be on pickup. She’s never been on pickup. I didn’t have a car and was over a mile from the school. The principal tried being an ass to me when I figured it out, even tho I had proof it was a miscommunication between the teacher and I. Some people are just miserable. A little understanding goes a long way.

Why don't they serve lunch at 12 and therefore they can be guaranteed that all 11.45 people have gone. After all people are late, they get stuck in traffic, accidents happen etc
They sounds rude as owt!

I was an assistant director for a preschool, my question is what does your enrollment packet say? Does it say 11:45 or 11:40.. if it says 11:45 you are absolutely fine, and were not late. In which you can say “well per the enrollment packet, my son is cleared to be here until 1145, so I am not late. I understand that your preference is for parents to arrive a few minutes early for pickup, but I am In fact right on time per the handbook.” If it says 1140 then yes you were technically late, but teachers and directors should understand a few times being late. If this was a regular occurrence then that would be different, but that was very disrespectful. Was she a director or manager? Or just a front desk lady? I would report her honestly.