Health visitor

I wouldn't file a complaint, what do you win? But if you are not happy, you could call and request a different health visitor.

HVs getting delayed is common occurrence, some home visits with other families can take them longer than expected. Mixing up appointments can also happen, so it is good to call back to their office and confirm. Our HV has more than 300 children 👀 I wouldn't expect her to have everything on top of her mind. They usually put more attention to children with more medical needs, don't get offended for her lack of attention.

Sorry I don’t understand why everyone is protecting her in case she’s having a “bad day”. She’s clearly got something going on that is affecting her work and that needs to be addressed. Like you said, if you were someone who was really struggling then this woman would be making things 10x worse by the sounds of it!
I would definitely raise it with the GP surgery. Don’t even need to say the word complaint, just that you are concerned with how inaccurate she is being and how unprofessional she is coming across. You have the right to refuse visits or ask for another HV instead of her ☺️ yes they have huge caseloads, but it take two seconds to double check your info in the car before they come in.

I'd raise it. Also why did she remove the umbilical cord?, aren't you supposed to wait for it to fall off naturally?

Wtf request a new one and complain . If they put down the wrong weight it can seem like your baby isn’t thriving and trigger unnecessary intervention.

Im in the UK (not sure if it's different elsewhere) but I would raise concerns if I was in this situation. My HVs were always on time within half hour, it was only midwives that gave me morning or afternoon drop ins. HV have notes and should review them before appointments if not during it, so they know who they are dealing with and any specific issues raised before to address for ongoing support....
Yes she may be going through something, but this is impacting her job and could impact someone who is struggling that she is meant to be supporting. By raising it her employer can provide additional support for her, lessen her workload or know she needs some time for personal reasons.
Its not a one off 'bad day' this is a pattern of behavior

Why is everyone saying don't report it? If it was a GP or other professional I bet you would.
I would put a complaint in, everyone can have a bad day but she's had multiple and it is unprofessional, and like you said what if its a mum who needs some help or has anxiety etc. I wouldn't expect her to know names, or gender of baby off the top of her head, but I'd expect her to look at paperwork before asking questions about it
I would also request another HV or even refuse.

Yeah, I don't get it either. One bad day is one thing, but this seems to be the norm here. Just like I have to do my job properly, no matter what, so do they. Just like there will be consequences for me if I don't, so should there be for them. Their job is a very sensitive one, they are dealing with post-partum mothers and young children/babies. Having your head in the game is very very important.

I would say report it and ask for a different HV. Or decline seeing them altogether. If there's anything, they send you to the GP anyway, so not really a big loss. Or at least that's what they do with us. Every time we've raised a concern they've just told us to see the GP.

Ask for a different one then.
Although with the cord. When it's ready to fall off it does come off really easily. My girls got knocked off by a wet wipe while I was changing her and it by no means was on purpose as I didn't even realise I'd done it at first.

As for everything else I'd raise concerns but really you've got no evidence you woke her up from a nap, in fact I doubt she has time for a nap with the amount of children they have.

Also, you likely won't see her for months now unless you request it specifically and my 9 month check is being done by someone else!

They also weigh in kilos so can be easy to mix up when looking at the conversion chart.

Just responding to some of the comments about how she may have a lot of babies to visit - she only covers 3 rural villages in the north of Scotland, I’m the only person in my village that I’m aware of that has had a baby in the last 8 months (everyone knows everyone) and I can’t imagine there are hundreds of babies under her care given how small the other villages are, I also would have thought she would be more concerned about keeping an eye on us as I had a uterine inversion after I had her, I lost 1700ml of blood and had to get a blood transfusion, I was basically on the brink of death only an hour after I had her and had to go in for an emergency surgery for 4 hours. I was in hospital for nearly a week and I’m still very weak and faint nearly 5 weeks on, mentally I am okay but physically not in great condition!

edit*
She also is the only health visitor in the area

It is not about protecting her, it is about getting what you need. That is solved by calling and asking for a different one, then they usually ask for the reasons behind your request and you tell them. They take note. Filing a complaint is time consuming, but only you know if that matters.

But if she is the only HV in the area, I don't know how that would play out then.