My little one started nursery in Jan, she goes 4 days a week. We got allocated a key worker but weren’t that impressed, the key worker seemed very disinterested to the point that I was going to speak to the management but we found out that the key worker was leaving anyway…
But the wider issue is this that almost every day we drop her off/ pick her up we are dealing with different people - so there’s zero consistency and when we tell someone that she had a bad night or whatever it just doesn’t feel like anyone is really keeping an eye.
Is this other people’s experience too? I don’t know if I just have too high expectations?
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We had this with my stepson at his last nursery before going to school. They were great to start with but then they had a lot of staff leave/ new people just out of training etc and it wasn’t good at all. I’d emailed the manager with my concerns and we had a meeting. They tried to rectify it but honestly it never got to the point it should have been.
At my girls nursery now there is usually one of two girls always in there (her key worker or the deputy) - if one of them isn’t there there might be another member of staff there but one of them is almost always in. But each person I’ve encountered has been great, and they write down any notes on the whiteboard in the room I.e. if she’s had a bad night like you say.
Your expectations aren’t too high, this is your LO’s care. If they don’t improve Would changing Nurserys be an option?

I worked in a few nurseries in London. Not sure if it’s different elsewhere, but there were a lot of temporary staff, including myself, doing the odd shift here and there. Of course, you do get key worker and permanent staff but the turnover was high. Rightly so, it’s incredibly hard work with the shittiest pay and long hours. Having said that, the permanent staff and key workers should make more of an effort. If you have concerns, do speak to them. But also probably keep in mind that your expectations might be slightly higher than what nurseries can in reality offer

I know all the girls in my babies room now having picked up and dropped off lots of times , often I speak to his key worker…. But appreciate they cannot always do the hand over they have other children to care for. Just because they are the key worker doesn’t mean you will drop off to and pick up from them every day. If not happy speak to the nursery. My babies nursery are extremely attentive, updating us on the app etc and always having a nice chat on drop off and pick up.

The fact that she’s leaving explains the disinterest. Your expectations aren’t high at all and you should continue to stand up for what you want. I have worked in a few nurseries and sometimes when staff leave it causes other staff to shift around. I would talk to the nursery and explain that you would like more consistency for your child, maybe request that your daughter gets a key person that can see her in and out most days.
Don’t be one of those parents that just accepts stuff even if you’re not happy. You should feel comfortable with the care that you’ve chosen for your child 😊
Yeah it just seems that someone is coming in from another room for a few days to cover etc, then we’ve had 2 baby room leaders leave or move rooms since Jan, obviously our key worker is leaving too - just a lot of people coming and going. My daughter has been really upset the last week with separation anxiety and I’m wondering if it’s because she feels a bit unsettled at nursery, our home routine is exactly the same but she’s been very very clingy.
I think I’ll schedule an appointment to chat to the management as obviously staff can come and go but it is a bit of a red flag that we’ve had so many people change already. Thanks everyone