Realistic answers only
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Book an appointment with your child's Head of Year, form teacher and pastoral member. They should have bullying procedures in place.
Everything will be logged.
Child /parents will probably be spoken to separately away from yourself.
I hope the horrible situation can be resolved x

The only time we’ve spoken to the parents directly is when their son put a video on YouTube about my son and it was to get them to remove it asap otherwise it should be between the school. That said he’s been bullied before but the school did not make us aware of it despite knowing.
I have however been confronted by a parent. My son was three at the time and had autism and very little awareness. Unfortunatly there wasn’t much I could do except remove my son from nursery. She should have gone directly to nursery. The school nursery did eventually fund for my son to have 1-1 supervision.

It depends on where it happens. If it is inside the school, the school should solve it.
Inform yourself on any policies, codes, laws, etc they should be following.
Talk to the teacher, report, ask for intervention and consequences. Document everything on an email or diary.
I wouldn't speak directly to the parents unless they were good people or it happened outside of school. Sometimes meeting the parents gives so many explanations about the child's behavior.
When you are dealing with a child who has a disability, it is different. It requires more understanding from your side to approach things.
There are books, guides and psychologists who specialise on bullying. Informing yourself is a good start.

Difficult situation of course. As a parent I would talk to the parent and teacher/principal. I want to ensure the parent knows whats going on and note down what the school is doing about it. Idk if this is effective as I’ve never had to do it.
Now, years ago my little sister was physically assaulted and a video was posted online. My brothers went down to the school after they were let out. The bully didn’t want leave to the building. The video was taken down and my sister received an apology 🤷🏿♀️