Nursery advice

Definitely not unreasonable. The reason we pay that money and choose nurseries that use the apps is because we want that peace of mind. If they are not using their own tool they are not doing their job

If you are not happy, I’d maybe have a look around to see if there are any other nursery’s In the area that could work for you. There are a fair few issues that don’t see like they are working. All of what you have mentioned would grate on me as well. We get the odd miss communication, or something random on the app but I get they are busy with a lot of lil ones to deal with so can let the odd thing slide but the list you have mentioned is extensive.
Starting off my lil one was ill all the time and settling in took a lil while but that’s normal, the other things less so. You could maybe ask to have a meeting with management and raise your concerns but honestly it feels like something is not running well and I would find that concerning for the running of the nursery as a whole. I hope this doesn’t come across as negative it could be that everything settles down in time but I’m just being honest. My main advice would be trust your gut. Xx

Most managers will be happy to have a conversation with you about your concerns, where I work unless management are in a meeting the parents are able to go to the office at pick up or drop off to talk to them if needed and the parent doesnt want to email or feels ots better via speaking to them in person, dietary wise they should be following it and thats not acceptable especially as children have allergies so then you wonder if those are being followed too. I know sometimes nappies are used for the wrong child if theyve ran out or sometimes by accident but if its consistently happening thats not acceptable when youre providing your own.
I do know that some nurseries dont allow staff to message back on the apps because usually staff send something into pending and then management accept it and send it off so messages back to parents is usually turned off for staff, ive worked with 4 different apps at nurseries and only one allowed staff to message parents back on the app.

Jeeeez, this sounds an awful service. I'd be quite inclined to find somewhere else already and DEFINITELY if nothing changes after speaking to the Nursery Manager!!

The biggest red flags, alongside not listening to you in general, are the giving of food that he should not have (what if they did that to a child with a severe potentially life threatening allergy) and sending you info about other children, breaking data protection and safeguarding laws.