Tax free childcare

My little boy has started nursery last week. I applied for funded hours (won’t kick in until Sept) and tax free childcare on 18th May, got the funding code straight away but had an email regarding the tax free childcare that I will hear back from them in 7 days.
We’ve just had our invoice through and went to pay but realised I never heard anything back and I’m not able to pay through the childcare account yet, so have had to pay full price.
Is anyone else in the same boat and had delays with the tax free part of the application?

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I put my sons full June invoice amount in my childcare account and then once it was processed I got the tax free money added to my account without any notification!

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